Shipping policy
At Soloumbrella, we are committed to delivering your order safely and efficiently. Below you will find complete details about our shipping process and timelines.
1. Shipping Cost
✅ Free Shipping
We are pleased to offer 100% Free Shipping on all orders within the United States.
There are no hidden fees and no minimum purchase requirements.
2. Order Timeline
We understand that timely delivery is important. Please review our order processing and delivery schedule below:
- Order Cut-off Time: 05:00 PM (EST)
- Order Handling Time: 1 – 3 Business Days (Monday – Friday)
- Transit Time: 5 – 9 Business Days (Monday – Friday)
✅ Total Estimated Delivery Time:
6 – 12 Business Days
Delivery times may vary slightly depending on your location or carrier conditions.
3. Shipping Method
All orders are shipped through trusted carrier partners under our Free Shipping method.
Once your order has been dispatched, you will receive a confirmation email that includes:
- Shipping confirmation
- Tracking number
- Carrier details
4. Shipping Destination
Currently, we ship to addresses within the United States only.
We do not offer international shipping at this time.
5. Order Tracking
You can track your order using the link provided in your shipping confirmation email.
Please allow 24–48 hours for tracking updates to appear on the carrier’s website after dispatch.
6. Address Changes & Order Cancellations
If you need to change your shipping address or cancel your order, please contact us within 12 hours of placing your order:
Once your order has been processed or shipped, we are unable to make changes.
7. Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team immediately.
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Contact Information
Email: support@soloumbrella.shop
Phone: +1 305 489-9901
Address: 1065 SW 8th Street, #2045, Miami, FL 33130, USA
Support: Monday – Friday: 10:00 AM – 8:00 PM (EST)