Refund policy
At Soloumbrella, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a clear and straightforward return and refund process.
1. 30-Day Return Policy
You have 30 days from the date you receive your item to request a return.
If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or exchange.
2. Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition that you received it (unworn, unwashed, and unused).
- All original tags, packaging, and accessories must be intact.
- You must provide proof of purchase (order confirmation email or receipt).
Items that do not meet these conditions may not be eligible for a refund.
3. How to Start a Return
To initiate a return, please contact us at:
Please include:
- Your Order Number
- The reason for the return
If your return request is approved, we will send you detailed instructions on how and where to send your package.
⚠️ Please note: Items sent back without first requesting a return authorization will not be accepted.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Defective
- Damaged during shipping
- Incorrect (you received the wrong item)
Contact us immediately at support@soloumbrella.shop.
We will evaluate the issue and resolve it at no additional cost to you, including providing a prepaid return label if necessary.
5. Refund Process
Inspection
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
Refund Approval
We will notify you via email whether your refund has been approved or rejected.
Approved Refunds
If approved, your refund will be processed automatically to your original payment method (Visa, Mastercard, etc.) within 7 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
6. Return Shipping Costs
✅ Faulty, Damaged, or Incorrect Items
If the return is due to our error (defective, damaged, or wrong item), Soloumbrella will cover the full return shipping cost.
🔁 Customer Remorse (Change of Mind)
If you changed your mind, ordered the wrong size, or selected the wrong item, you will be responsible for paying the actual cost of return shipping.
Original shipping charges (if applicable) are non-refundable.
7. Restocking Fee
✅ We do not charge any restocking fees.
8. Exchanges
If you would like to exchange your item for a different size, color, or product, please email support@soloumbrella.shop.
We will guide you through a smooth and simple exchange process.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us:
Email: support@soloumbrella.shop
Phone: +1 305 489-9901
Address: 1065 SW 8th St #2045, Miami, FL 33130, United States
Customer Service Hours: Monday to Saturday: 9:00 AM - 5:00 PM (EST)
We reply within 24 hours (Mon-Sat)- after hours messages answered Monday.