FAQs

What is Soloumbrella?

Soloumbrella is an online store offering curated men’s and women’s clothing designed for comfort, style, and everyday wear. Soloumbrella is owned and operated by SOLOVABLE LLC.

Where is your business located?

Our business is located at:

1065 SW 8th St #2045
Miami, FL 33130
United States

Who can shop on your website?

Our website is intended primarily for customers located within the United States.

Orders

How do I place an order?

Simply browse our store, select your preferred item, size, and quantity, then add it to your cart. Once you are ready, proceed to checkout and follow the payment steps to complete your order.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your purchase details.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible at support@soloumbrella.shop. We will do our best to assist you, but changes cannot be guaranteed once an order has been processed.

What should I do if I entered the wrong shipping address?

Please contact us immediately. If your order has not yet been shipped, we may be able to update the address.

Shipping & Delivery

Do you offer shipping within the United States?

Yes, our website is designed primarily to serve customers within the United States.

How long does shipping take?

  • Order Cut-Off Time: 04:00 PM (EST)
    Orders placed after this time will be processed the next business day.

  • Order Handling Time: 1 – 2 Business Days (Monday to Saturday)
    Orders are processed and prepared for shipment within this timeframe.

  • Transit Time: 4 – 6 Business Days (Monday to Saturday)
    Once shipped, your package will arrive within this period.

✅ Total Estimated Delivery Time:

5 – 8 Business Days

Please note that delivery times do not include weekends or public holidays.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if available.

What if my package is delayed?

Shipping delays may occasionally occur due to carrier issues, weather, holidays, or high order volume. If your order has not arrived within a reasonable time, please contact our support team.

What happens if my package is marked delivered but I did not receive it?

Please first check with household members, neighbors, or your local carrier. If you still cannot locate the package, contact us and we will help guide you through the next steps.

Products & Sizing

How do I choose the right size?

We recommend checking the size guide available on the product page before placing your order. If you need help choosing the best fit, feel free to contact our support team.

Are your product photos accurate?

We do our best to display product colors, textures, and details as accurately as possible. However, slight variations may occur due to lighting, photography, or screen settings.

Will I receive exactly what is shown on the product page?

Yes, we aim to ensure that all product descriptions and images accurately reflect the item being sold. If you believe the item you received is not as described, please contact us.

How do I care for my clothing items?

Please refer to the care instructions on the garment label and product page. Following the recommended care instructions will help maintain the quality and lifespan of your item.

Returns & Refunds

What is your return policy?

We accept eligible returns in accordance with our Refund Policy. Please review that page for full details on return eligibility, conditions, and refund processing.

Do I need approval before returning an item?

Yes. Items must not be returned without prior approval. Before sending back any product, you must contact our support team at support@soloumbrella.shop to receive a Return Authorization and the correct return shipping address.

What happens if I send a return without approval?

Returns sent without prior approval may be lost, delayed, or rejected. To ensure proper handling, always contact us first.

When will I receive my refund?

After approval, your refund will be processed. Please allow up to 7 business days for the refund to appear in your original payment method (depending on your bank or payment provider).

What if I receive a damaged, defective, or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging so we can review the issue and assist you.

Payments & Checkout

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • ACH Direct Debit
  • USDC

All payments are securely processed.

Is your checkout secure?

Yes. We use secure checkout technology to help protect your personal and payment information.

Will I be charged any hidden fees?

No. Any applicable charges, including product price and shipping costs, will be shown during checkout before you complete your purchase.

Support

How can I contact Soloumbrella?

You can reach us through the following contact details:

Email: support@soloumbrella.shop
Phone: +1 305 489-9901

Do you offer customer support for product questions?

Yes. If you have questions about sizing, product details, shipping, or returns, our team is here to help.

Still Need Help?

If your question is not answered here, please contact us directly:

Email: support@soloumbrella.shop

Phone: +1 305 489-9901

Address: 1065 SW 8th St #2045, Miami, FL 33130, United States

Customer Service Hours: Monday to Saturday: 9:00 AM - 5:00 PM (EST)

We reply within 24 hours (Mon-Sat)- after hours messages answered Monday