FAQs
Welcome to the Soloumbrella FAQ page. Below you’ll find answers to common questions about orders, shipping, returns, and payments.
Orders
1. How do I place an order?
Simply browse our collection, select your preferred size and color, and click “Add to Cart.” Proceed to checkout and complete your payment securely.
2. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us within 12 hours of placing your order at:
Once your order has been processed or shipped, changes cannot be made.
3. How do I know if my order was successful?
After placing your order, you will receive a confirmation email with your order details.
If you do not receive an email, please check your spam folder or contact us.
🚚 Shipping & Delivery
4. Do you offer free shipping?
Yes ✅ We offer free shipping within the United States on all orders.
5. How long does delivery take?
- Handling Time: 1–3 business days
- Transit Time: 5–9 business days
- Estimated Total Delivery: 6–12 business days
Delivery times may vary depending on location and carrier conditions.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
7. Do you ship internationally?
Currently, we only ship within the United States.
🔄 Returns & Refunds
8. What is your return policy?
We offer a 30-day return policy from the date of delivery.
Items must be:
- Unworn
- Unwashed
- In original condition
- With tags and packaging intact
9. How do I request a return?
Email us at:
Please include your Order Number and reason for return.
We will provide return instructions if your request is approved.
10. How long does it take to receive my refund?
Once we receive and inspect your returned item:
- Approved refunds are processed within 10 business days to your original payment method.
- Bank processing times may vary.
11. Who pays for return shipping?
- If the item is defective or incorrect, we cover the return cost.
- If you changed your mind, return shipping costs are the customer's responsibility.
💳 Payments
12. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- ACH Direct Debit
- USDC
All payments are securely processed.
13. Is my payment information secure?
Yes ✅
Our website uses SSL encryption, and payments are handled through secure PCI-compliant providers.
Contact & Support
14. How can I contact customer support?
Email: support@soloumbrella.shop
Phone: +1 305 489-9901
Address: 1065 SW 8th Street, #2045, Miami, FL 33130, USA
Support: Monday – Friday: 10:00 AM – 8:00 PM (EST)